John Stucky, TrinSoft president, will be presenting at the Directions 2017 conference next week. He will discuss "Creating a Highly Successful Support/Help Desk Organization." This session will focus on why you need a help desk support, how to impact profitability and considerations in staffing, billing, incident resolution and software tools & processes. TrinSoft has experience creating a help desk from scratch and will provide our experience in making this successful.
Directions North America 2017, September 17th-20th, JW Marriott Orlando Grande Lakes, Orlando, Florida
The Directions North America conference is the Microsoft Dynamics event driven by Partners - for Partners designed to help Dynamics organizations serving the SMB market build new business contacts, learn about best practices, and discover valuable tools for execution and success.
This year, the event will provide comprehensive insights into the future of Dynamics with sessions on Dynamics 365, Business Edition as well as Dynamics NAV "Tenerife" (code name for the next NAV release).
For more information on Directions, please contact Tara at firstname.lastname@example.org.